Your safety is our
top priority.
From background-checked drivers to in-app emergency tools, every feature we build starts with one question: does it make our riders and drivers safer?
Safety built into every ride
Multiple layers of protection keep you safe before, during, and after your trip.
Driver Background Checks
Every Gurway driver undergoes a thorough multi-year criminal background check and driving-record review before their first trip — and annually thereafter.
Live GPS Tracking
Your ride is recorded by GPS from the moment your driver accepts. Track your trip in real time and share your live location with a trusted contact.
Emergency SOS Button
One tap in the app connects you directly to emergency services and shares your real-time location. Help is always a single tap away.
Trip Monitoring
Our systems flag unusual route deviations and prolonged stops in real time. Our safety team can intervene immediately if something seems wrong.
Anonymous Calling
Contact your driver through the app without revealing your personal phone number. Your privacy is protected before, during, and after every ride.
Two-Way Ratings
After every trip, riders and drivers rate each other. Drivers who fall below our safety threshold are suspended and reviewed immediately.
We keep our drivers safe too
Drivers are the heart of Gurway. We provide tools and support to help you work safely and confidently.
Rider Verification
All riders verify their phone number and payment method at signup. Repeat safety violations result in permanent account suspension.
Driver Distraction Alerts
The Gurway Driver app detects excessive phone use while driving and prompts you to pull over safely before continuing.
Insurance on Every Trip
Comprehensive trip insurance is active the moment you accept a ride. You and your vehicle are covered end-to-end, every single time.
24/7 Driver Support Line
Our dedicated driver safety line is staffed around the clock. Call us any time for immediate assistance, incident reporting, or guidance.
Every driver meets our strict requirements
Before a driver completes their first Gurway trip, they must pass every item on our checklist. Standards are re-verified regularly so you can always ride with confidence.
Learn about becoming a Gurway driverSomething went wrong?
We take every safety report seriously. Our team reviews all incidents within 24 hours and follows up personally. Your account is protected while any investigation is ongoing.