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Gurway pays drivers weekly, every Monday, directly to your registered bank account. You can also request an instant payout (subject to a small processing fee) at any time from the Earnings tab.

You keep up to 95% of every fare. Gurway's platform fee is just 5%, the lowest in the industry. Your exact share is shown clearly in the app before you accept each trip.

A trip is marked complete when you end it in the Driver app after reaching the rider's destination. Payment is processed automatically and included in your next weekly payout.

Go to Earnings → Trip History, select the trip, and tap "Dispute fare". Our payments team will investigate and respond within 2 business days.

Your vehicle must be 2015 or newer, have 4 doors, pass a roadworthy inspection, and be registered and insured in your name or listed under a fleet operator account. Full requirements are in the Driver app under Documents.

Gurway requires a vehicle inspection every 6 months. You can complete this at any Gurway-approved inspection centre. A reminder will be sent 4 weeks before your inspection expires.

You can register up to two vehicles on your account. Each must be individually approved and inspected. Only one vehicle can be active at a time.

Yes. Gurway's commercial insurance policy covers you from the moment you accept a trip to the moment the trip ends. This is in addition to your personal vehicle insurance.

Ensure everyone is safe first and call emergency services if needed. Then tap "Report incident" in the Driver app. Gurway's incident team will guide you through the next steps and insurance claim process.

After the trip ends, go to Trip History, select the trip, and tap "Report rider". You can also call our 24/7 Driver Safety Line directly from the app's emergency menu.

Most driver applications are reviewed within 2–3 business days. Background checks can occasionally take up to 5 business days depending on your location.

You'll need: a valid driver's licence, proof of vehicle insurance, your vehicle registration, and a passed roadworthy certificate. Upload them in the Driver app during onboarding.

Tap the toggle at the top of the home screen in the Driver app. Going offline means you won't receive new trip requests, but any active trip will still complete normally.

Gurway will notify you and offer access to our Driver Improvement Programme — a short course covering customer service best practices. Accounts below 4.0 may be suspended pending review.