Booking & Rides
How do I book a Gurway ride?
Open the Gurway app, enter your destination, choose your ride type, confirm your pickup point, and tap "Book". A nearby driver will accept your trip within seconds.
Can I schedule a ride in advance?
Yes. Tap "Schedule" when booking and select a date and time up to 7 days ahead. Your price is locked in at the time of booking.
How do I cancel a ride?
Tap the trip card in the app and select "Cancel". Cancellations made within 2 minutes of booking are free. After that, a small cancellation fee may apply.
What if my driver cancels?
If your driver cancels, we immediately search for the next available driver at no extra cost to you. You will never be charged a cancellation fee when the driver cancels.
Payments & Pricing
How is my fare calculated?
Your upfront fare is calculated based on distance, estimated travel time, ride type, and any applicable tolls. The price shown before you book is the price you pay.
Why was I charged more than the quoted price?
Occasionally a route change or significant detour requested during the trip may result in an adjusted fare. You will be notified in-app before any change is applied.
What payment methods are accepted?
Gurway accepts all major credit and debit cards, Apple Pay, Google Pay, and cash (in supported markets). You can manage your payment methods in Account → Payments.
How do I get a receipt?
Your receipt is emailed automatically after every trip. You can also find all receipts in the app under Activity → select a trip → View Receipt.
Safety
How do I use the SOS button?
During an active trip, tap the shield icon in the app and then "Emergency SOS". This calls emergency services, shares your live GPS location, and alerts the Gurway safety team instantly.
How can I share my trip with someone?
Tap "Share trip" during your ride. You can send a live tracking link via SMS or any messaging app so a contact can watch your journey in real time.
How do I report a safety concern?
Go to Activity, select the relevant trip, and tap "Report an issue". Our safety team reviews every report within 24 hours and follows up by phone or email.
Account
How do I reset my password?
On the login screen, tap "Forgot password?" and enter your registered email or phone. You'll receive a reset link or OTP within 60 seconds.
How do I update my phone number?
Go to Account → Personal Info → Phone Number. You'll need to verify the new number with an OTP before the change takes effect.
How do I delete my account?
Go to Account → Privacy → Delete Account. Your data will be permanently removed within 30 days in line with our Privacy Policy. Any outstanding balance must be settled first.
Still need help?
Our support team is available 24/7. Reach out through the app or email us directly.
Contact Support